Firsthand perspectives from young professionals pursuing a future in hospitality
By Tom Gresham
For young professionals aiming to build long-term careers, the hospitality industry represents a wealth of promise and possibility. In fact, Veer Patel, managing partner of Devi Hospitality, called the entrepreneurial potential of the field “unmatched.”
“Hospitality offers unique benefits for those willing to embrace its challenges,” he said. “It’s a highly people-centered industry, allowing us to create memorable experiences for guests while positively impacting our communities.”
With that in mind, Patel and Milly Desai, marketing and management, Miral LLC, shared valuable lessons they’ve learned that could benefit those looking to build fulfilling careers in the industry.
“Early connections with local businesses and media create long-term benefits, driving a steady stream of interest and revenue. Had I focused on these partnerships earlier, I could have built this network even sooner. Leverage the right channels to showcase your property, and watch the revenue grow.”
Helpful Skills to Know
Desai said she wished she’d brought a stronger foundation in financial literacy to the start of her career.
“The terminology and concepts on the administrative side of the business are vastly different from those in front-office operations, and having a more robust understanding of finance would have been immensely helpful,” Desai said. “For those entering the industry without a finance or business background, I highly recommend taking introductory courses in areas such as business law, statistics, computer literacy, and financial accounting. These subjects provide valuable insights that can enhance strategic decision-making and operational understanding, making the transition into the industry much smoother.”
Similarly, Patel said he would have focused on hospitality finance and real estate accounting skills earlier in his career had he known he’d pursue a career in the industry.
“My degree in management information systems has been invaluable for streamlining operations and enhancing guest experiences, but a background in hospitality-focused finance would have further accelerated my strategic financial decisions,” he said.
Working With Your Team
Desai said it’s vital to understand asking for help is not a sign of weakness.
“Early on, it’s easy to forget a successful business relies on teamwork, where everyone has a vested interest in achieving shared goals,” Desai said. “Seeking guidance when you’re uncertain not only prevents errors but also fosters a habit of learning and making well-informed decisions rather than relying on assumptions.”
In particular, Desai said, she initially believed her academic knowledge and “educated guesses” were sufficient before appreciating the insights of her more seasoned colleagues.
“I quickly realized real-world experience provides invaluable context that can’t be gained through theory alone,” Desai said. “Embracing this perspective has significantly improved my decision-making over time.”
Patel said it is crucial to take the time to learn every department’s role in your organization.
“Early in my career, I made it a priority to understand each area of operations, which not only built respect with my team but also provided critical insights for effective leadership,” he said.
Strategic Partnerships and Networking
Patel said one of the key lessons he’s learned is the power of strategic partnerships, noting Devi Hospitality used local press coverage to highlight awards its property received – leading to new business from organizations and clients who previously had used competitors.
“Early connections with local businesses and media create long-term benefits, driving a steady stream of interest and revenue,” Patel said. “Had I focused on these partnerships earlier, I could have built this network even sooner. Leverage the right channels to showcase your property, and watch the revenue grow.”
Patel also emphasized that networking is essential. For instance, he’s found invaluable connections and guidance through his roles with AAHOA as North Texas Ambassador and Young Professionals Committee Member.
“Don’t let ownership or experience level hold you back; whether you own zero, one, or multiple properties, your perspective matters, and you belong at the table,” he said. “The industry thrives on diverse voices, so be proactive in sharing ideas and learning from those around you. Hospitality rewards those who show up confidently and are willing to adapt.”
Key Qualities
Patel said building an enduring hospitality career requires a dedication to service, an entrepreneurial spirit, and adaptability.
“Staying updated on industry trends and guest expectations is essential, whether through evolving amenities or optimizing operations,” he said. “Longterm success requires not just industry knowledge but a genuine investment in your properties, team, and the communities you serve.”
Career-Building Keys
To excel in a career, it is important to gain clarity on your interests in the field and to identify areas that don’t interest you, Desai said.
“Recognizing what excites you – or, conversely, what doesn’t align with your goals – allows you to channel your efforts effectively, ensuring long-term growth and satisfaction in your work,” she said. “It’s also essential to determine whether you prefer front-office roles that involve hands-on, day-to-day operational tasks, or back-office positions where you oversee financials and make broader, strategic decisions. Knowing where your strengths and interests lie within these areas will help guide your career trajectory and ensure you’re in a role that suits your ambitions and skill set.”
Those Leaving the Field – And Those Returning to It
Industry insiders say they’re seeing young hospitality professionals exiting the field – but not always for good.
Patel said he’d seen peers leave the hospitality industry to work in sectors such as technology, health care, and finance, but he’d also seen other professionals exit those fields to join hospitality, “captivated by its entrepreneurial opportunities and growth potential.”
“Personally, my diverse experiences – from overseeing firmwide strategies at JPMorgan Chase to managing franchise hotel operations and serving on boards – have shown me hospitality is more than just a business,” Patel said. “It’s a chance to positively impact community development, tourism, and local economies, making it a dynamic and rewarding field.”
Ultimately, Patel said hospitality is an exciting, rich field, “especially for young professionals who want variety, challenge, and fulfillment.”
“The industry is constantly evolving,” he said, “and those with the vision and adaptability to grow with it can build truly impactful, rewarding careers.”
Image: Tim Mossholder/Unsplash
Leave a Reply