Technology’s role in protecting guests and staff By Rakhi Voria In hospitality, trust is everything. Guests don’t simply reserve a room – they rely on hotels to protect their safety, their belongings, and the people they travel with. That’s why safety must be more than a policy; it has to be woven into every part of the guest experience. The goal is for travelers to … [Read more...] about The Future of Hotel Security
How to Listen Better
Four powerful tips to improve workplace communication By Jason Lauritsen Leadership isn’t just about speaking, it’s about listening. And not just hearing words, but truly understanding, engaging, and responding in a way that fosters trust and connection. In today’s workplaces, where distractions are everywhere and meaningful conversations can feel rare, the ability to … [Read more...] about How to Listen Better
The Company That Invented Remote Hotel Sales Names Its First New CEO
Austin, TX– October 8, 2025 – For the first time in its 18-year history, Jacaruso Enterprises, the company that pioneered remote hotel sales, has made a historic leadership transition. Jason Webb has been appointed to Chief Executive Officer, becoming the first CEO other than founder Toni Jacaruso, who will continue as President. Bill Jacaruso, … [Read more...] about The Company That Invented Remote Hotel Sales Names Its First New CEO
Inn-Flow Unveils Next-Generation Budgeting & Forecasting Enhancements and Portfolio Planning Capabilities
Enhancements to accounting and operations platform delivers portfolio-wide visibility, streamlined workflows, and faster, cleaner budgeting for multi-property operators and hotel management companies. Cary, NC– October 6, 2025 – Inn-Flow, a leading provider of accounting, labor, and operations technology solutions purpose-built for the hospitality industry, today announced … [Read more...] about Inn-Flow Unveils Next-Generation Budgeting & Forecasting Enhancements and Portfolio Planning Capabilities
Leadership Looks Different Now, and That’s a Good Thing
By Kamalesh (KP) Patel, AAHOA Chairman (2025-2026) Let’s be honest: The way we define leadership is changing, and for the better. The hospitality industry doesn’t just need more leaders. It needs leaders who are collaborative, emotionally intelligent, and adaptable. In other words, it needs more women in charge. For years, women have driven this industry forward. … [Read more...] about Leadership Looks Different Now, and That’s a Good Thing