How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees
Online Exclusive
Planning for Uncertainty
How hotel owners are navigating demand volatility in 2026 By Sulagna Goswami Not all changes in hotel demand start within the industry. Lately, more of them are coming from outside it. Economic pressure, global tensions, and shifting travel policies are not new. What has changed is how often they are showing up and how quickly they influence travel decisions. A route … [Read more...] about Planning for Uncertainty
Staffing the Future
Why pay, benefits, and balance matter more than ever in hospitality By Robert Krzak Hiring a hotel manager who can improve employee retention, strengthen guest loyalty, and run an operation efficiently doesn’t depend on whether there’s a deep talent pool in the local market. The industry isn’t short on qualified candidates – it simply needs to rethink how it attracts … [Read more...] about Staffing the Future
The True Cost of Water Pump Failures
By Evan West Imagine this scenario: It’s a busy weekend at a popular downtown hotel, when suddenly guests on multiple floors report no water pressure in their rooms. Showers sputter, sinks run dry, and the lobby restrooms are out of service. Within hours, housekeeping can’t complete room turnovers, the kitchen struggles to keep up with demand, and the front desk fields a … [Read more...] about The True Cost of Water Pump Failures
Hospitality’s 2026 Headwinds
Hospitality industry faces intensifying risk this year By Kim Gore Headwinds have been buffeting the hospitality industry from every direction during this decade. They’re not about to die down in 2026. Consumer confidence is declining amidst economic uncertainty and rising costs of goods and services. Continuing labor shortages are aggravated by … [Read more...] about Hospitality’s 2026 Headwinds