Hospitality at the Crossroads of Technology and Tradition By Laura Lee Blake, ESQ., AAHOA President & CEO Innovation has always defined the hospitality industry. From the first roadside inns that served weary travelers to today’s digitally connected hotels, our business has continually evolved to meet the needs of the moment. Much like the Industrial Revolution … [Read more...] about Innovating with Intention
5 Things to Know About AAHOA This June
By AAHOA Staff Image: NeoLeo/stock.adobe.com … [Read more...] about 5 Things to Know About AAHOA This June
Next-Gen Tech Checks In
Meet the winner of the AAHOACON26 Tech Pitch Competition By Cathleen Draper In a rapidly evolving landscape, staying ahead requires vigilance and foresight. Luckily for hotel owners, there are plenty of companies forging ahead with products and applications that promise to boost profitability, simplify operations, enhance staff engagement, and revolutionize guest … [Read more...] about Next-Gen Tech Checks In
Own the Guest, Not the Asset
Agentic AI is reshaping how travelers find and book hotels By Cathleen Draper Artificial intelligence is no longer just a buzzword in hospitality – it’s actively running operations, fielding guest inquiries, and filling hotel rooms. At the center of this transformation is a new class of AI: Agentic. Agentic AI plans, takes action, and completes tasks without constant … [Read more...] about Own the Guest, Not the Asset
The New Hotel Loyalty Playbook
How hotel loyalty programs are evolving to meet new guest wants and drive direct bookings By Cathleen Draper Hotel loyalty programs have long operated on a simple promise: Stay often, earn points, get a free night. But that model is rapidly evolving to something more nuanced – and more competitive, and guests are latching on. According to CBRE, loyalty program membership … [Read more...] about The New Hotel Loyalty Playbook