Travelers Expect Individualized Interactions and Experiences By Cathleen Draper Picture this: You check into your hotel, expecting a short interaction at the front desk and the handoff of a room key. But the front desk attendant greets you by name, confirms you’d like a robe, and offers a coupon for the exact spa you visited during your last stay. Your room is set to 68 … [Read more...] about Make It Personal
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