Partial automation yields partial payoffs in accounts payable By Chelsea Figurski Most hotel operators have invested in automation, driven by high hopes of speeding up back-office processes, making them more efficient, and reducing errors. But in many cases, their expectations haven’t been met. Invoice backlogs, payment errors, ever-growing fraud risk, and slow month-end … [Read more...] about Closing the AP Gap
Today's Hotelier Columns
Extended Stay’s Crowded Trade Problem
What separates a great deal from a mediocre one By Suraj Bhakta Every investor at every conference is reciting the same thesis: Resilient demand, favorable demographics, a category built for the moment. The fundamentals are real, but when an entire asset class reaches consensus, it stops being an edge. The nuances that separate a strong extended stay investment from a … [Read more...] about Extended Stay’s Crowded Trade Problem
The New Rules of Hotel Performance
What separates a great deal from a mediocre one By Adnan Malik Large hotel brands and OTAs have a structural advantage most independents can’t match: Data. They have revenue analysts, AI systems, and years of proprietary booking intelligence telling them exactly where demand is shifting, which segments are growing, and where to push rate. Independent hoteliers are … [Read more...] about The New Rules of Hotel Performance
Culture Is Far More Than Happy Employees
How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees