Template-driven Americans with Disabilities Act litigation is on the rise, costing hotel owners thousands By Cathleen Draper A crooked accessible parking sign. A ramp with a slope that’s off by a fraction of an inch. Door handles that are difficult to turn. For a growing number of hotel owners across the country, that’s all it takes to receive a demand letter – and likely … [Read more...] about Bait and Sue
Today's Hotelier Features
Beyond the Checkbox
Building an anti-human trafficking strategy that protects staff, guests, and the hotel itself By Cathleen Draper Hotels are meant to be safe havens for guests, but for traffickers, they can be a place of opportunity. Hotels are frequently co-opted for illicit activity, including domestic servitude, sex trafficking, and forced labor. More than 60 percent of … [Read more...] about Beyond the Checkbox
Don’t Let the Bedbugs Bite
As bedbug litigation surges, a successful defense strategy is more than just pest control By Nick Fortuna For decades now, hoteliers have been on guard against litigation involving compliance with the Americans with Disabilities Act (ADA). But more recently, serial plaintiffs and their lawyers have opened up a second front in the battle to separate hoteliers from their … [Read more...] about Don’t Let the Bedbugs Bite