Solving for employee burnout in hospitality customer service By Jennifer Lee For hospitality industry employees whose job is to deliver customer service, the pressure is always on. Holidays and other peak travel times get a lot of attention, but the workload for customer-facing agents is constant all year. Burnout among these employees is a real challenge, one that … [Read more...] about When the Spark Fades
Human Resources
Building A Workplace That Works for Her
Employee benefits are a piece of the empowerment puzzle for women in hospitality By Cheri Wheeler Stunning numbers from a recent report reveal that only 28 percent of women feel their company’s culture actively supports them. On top of that, more than half of women are ready to leave their jobs because they feel overlooked and undervalued. It is the responsibility of … [Read more...] about Building A Workplace That Works for Her
The Secret Sauce to Retention
Training, Recognition, and Care Create a Culture of Growth By Cathleen Draper Since the onset of the COVID-19 pandemic, hotels have faced an ongoing labor shortage that shows no signs of abating – despite predictions that the industry will add roughly 14,000 jobs this year. In a survey conducted earlier this year by the American Hotel & Lodging Association and … [Read more...] about The Secret Sauce to Retention
Beyond the Paycheck
How to leverage financial benefits to retain hotel talent now. By Phil Mark Ever feel like you’re playing whack-a-mole with staffing issues? One minute you’re celebrating a fully booked weekend, the next you’re scrambling to cover a no-show or onboarding yet another new hire. For hotel owners, especially franchisees, the daily grind of managing a workforce can feel like a … [Read more...] about Beyond the Paycheck
Supporting Employees Under Pressure
The rising need for financial and mental health services. By Nicole Hack Today’s employees are navigating unprecedented financial and mental health stressors. Economic pressures and societal shifts significantly affect employee well-being and productivity, and many look to their employers for solutions, creating a pivotal opportunity for organizations to enhance their … [Read more...] about Supporting Employees Under Pressure