Why pay, benefits, and balance matter more than ever in hospitality By Robert Krzak Hiring a hotel manager who can improve employee retention, strengthen guest loyalty, and run an operation efficiently doesn’t depend on whether there’s a deep talent pool in the local market. The industry isn’t short on qualified candidates – it simply needs to rethink how it attracts … [Read more...] about Staffing the Future
Human Resources
When the Spark Fades
Solving for employee burnout in hospitality customer service By Jennifer Lee For hospitality industry employees whose job is to deliver customer service, the pressure is always on. Holidays and other peak travel times get a lot of attention, but the workload for customer-facing agents is constant all year. Burnout among these employees is a real challenge, one that … [Read more...] about When the Spark Fades
Building A Workplace That Works for Her
Employee benefits are a piece of the empowerment puzzle for women in hospitality By Cheri Wheeler Stunning numbers from a recent report reveal that only 28 percent of women feel their company’s culture actively supports them. On top of that, more than half of women are ready to leave their jobs because they feel overlooked and undervalued. It is the responsibility of … [Read more...] about Building A Workplace That Works for Her
The Secret Sauce to Retention
Training, Recognition, and Care Create a Culture of Growth By Cathleen Draper Since the onset of the COVID-19 pandemic, hotels have faced an ongoing labor shortage that shows no signs of abating – despite predictions that the industry will add roughly 14,000 jobs this year. In a survey conducted earlier this year by the American Hotel & Lodging Association and … [Read more...] about The Secret Sauce to Retention
Beyond the Paycheck
How to leverage financial benefits to retain hotel talent now. By Phil Mark Ever feel like you’re playing whack-a-mole with staffing issues? One minute you’re celebrating a fully booked weekend, the next you’re scrambling to cover a no-show or onboarding yet another new hire. For hotel owners, especially franchisees, the daily grind of managing a workforce can feel like a … [Read more...] about Beyond the Paycheck