The classification question every owner assumes is settled By Priya Jariwala The maintenance contractor has been coming to your property every Tuesday for two years. You call him when the HVAC acts up. He shows up for the big jobs, too. You pay him every Friday. He does not get benefits, does not clock in, and does not appear on your payroll. You have always assumed … [Read more...] about Is That Worker Actually an Employee?
Human Resources
Planting the Seeds for Growth
Opportunity is the center of the modern American Dream By Robert Krzak For generations, the American Dream in hospitality followed a familiar blueprint: Work harder, grow the business, acquire the next property, and keep moving forward. Across the hotel industry, countless owners built successful businesses through persistence, long hours, and personal sacrifice. Many … [Read more...] about Planting the Seeds for Growth
Culture Is Far More Than Happy Employees
How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees
The Leadership Bench Problem
Why many hotels are one resignation away from operational risk By Robert Krzak While hospitality’s workforce conversation often centers on frontline staffing shortages, another operational challenge is quietly emerging across the industry: The shrinking leadership bench. Many hotels today operate with lean management structures. A single general manager may oversee … [Read more...] about The Leadership Bench Problem
The Hidden Cost of Turnover
Employee churn is quietly eroding hotel margins By Priya Jariwala On a busy Friday afternoon, the front desk line is longer than usual. A new hire is still learning the property management system. A housekeeping supervisor is covering rooms because two attendants called out. The general manager is in the back office reviewing payroll and noticing overtime hours creeping … [Read more...] about The Hidden Cost of Turnover