Investing in childcare benefits is an investment in your business By Molly Day Hotel owners know what workforce instability costs. A front-desk employee calls at 6 a.m. to say she’s not coming in, and the manager spends the morning covering the desk herself. A housekeeper who’s cleaned the same rooms for six years quietly cuts back from five shifts to three. A beloved … [Read more...] about Hospitality’s Hidden Workforce Challenge
Human Resources
Moving the Needle
What it actually takes to advance women in hospitality By Priya Jariwala You promoted your front desk supervisor last fall. She was your best, but six months in, she is gone. She said it was the hours – you suspect it was more than that. In hospitality, women fill the majority of front-line roles. They are also the ones most likely to leave before they reach the level … [Read more...] about Moving the Needle
Is That Worker Actually an Employee?
The classification question every owner assumes is settled By Priya Jariwala The maintenance contractor has been coming to your property every Tuesday for two years. You call him when the HVAC acts up. He shows up for the big jobs, too. You pay him every Friday. He does not get benefits, does not clock in, and does not appear on your payroll. You have always assumed … [Read more...] about Is That Worker Actually an Employee?
Planting the Seeds for Growth
Opportunity is the center of the modern American Dream By Robert Krzak For generations, the American Dream in hospitality followed a familiar blueprint: Work harder, grow the business, acquire the next property, and keep moving forward. Across the hotel industry, countless owners built successful businesses through persistence, long hours, and personal sacrifice. Many … [Read more...] about Planting the Seeds for Growth
Culture Is Far More Than Happy Employees
How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees