Employee churn is quietly eroding hotel margins By Priya Jariwala On a busy Friday afternoon, the front desk line is longer than usual. A new hire is still learning the property management system. A housekeeping supervisor is covering rooms because two attendants called out. The general manager is in the back office reviewing payroll and noticing overtime hours creeping … [Read more...] about The Hidden Cost of Turnover
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Weathering the Storm
What independent hoteliers need most when conditions change fast By Aaryan Patel & Jin Laxmidas Disruption rarely arrives with a clear warning or a convenient timeline. It can take the form of labor shortages, inflation, severe weather, technology failures, brand competition, shifting guest expectations, or sudden changes in travel demand. Independent hotel owners … [Read more...] about Weathering the Storm