Building spaces for belonging By Courtney Messersmith There’s been a shift. Walk into any hotel today to see it: The buzz of laptops in the lobby, a couple sharing drinks near a charging station, and a group of coworkers having a quick meeting on the couch by the window. Guest behaviors have evolved. The rise of remote work, blended travel, and the impacts of social … [Read more...] about The Thread of Human Connection
Guest Experience
Redefining Hospitality
Four forces transforming hotel economics By Suraj Bhakta The hospitality industry is undergoing its most significant structural transformation in decades, not through a single disruptive force, but through four simultaneous shifts that are fundamentally rewriting the economics of hotel operations, development, and guest experience. From the pricing strategies guests … [Read more...] about Redefining Hospitality
Stay Ahead or Fall Behind
How smart hoteliers are winning in a changing industry By David Wiles For hoteliers, maintaining guest satisfaction in today’s market is a constant balancing act. Yesterday’s formula for success is rarely enough for tomorrow’s traveler. Shifting guest expectations and market disruptions are a given, but they also open the door to improvement and innovation. The most … [Read more...] about Stay Ahead or Fall Behind
The Power of Place
A hyper-local strategy gives independent hotels a competitive edge By Aaryan Patel and Jin Laxmidas Independent hotels continue to represent one of the most agile segments of the lodging industry. Their ability to adapt quickly to shifting guest expectations remains a core advantage, particularly as travelers increasingly seek authentic, community-rooted experiences … [Read more...] about The Power of Place
Make It Personal
Travelers Expect Individualized Interactions and Experiences By Cathleen Draper Picture this: You check into your hotel, expecting a short interaction at the front desk and the handoff of a room key. But the front desk attendant greets you by name, confirms you’d like a robe, and offers a coupon for the exact spa you visited during your last stay. Your room is set to 68 … [Read more...] about Make It Personal