How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees
Operations
The Tipping Point
Third-party operators help to stop management woes in their tracks By Cathleen Draper As hotel portfolios grow more complex, many owners reach a tipping point when doing it all themselves simply no longer works. They’re stretched thin, fighting to keep up with increased costs, evolving brand standards, and tighter margins. On the flip side, they want to focus on new … [Read more...] about The Tipping Point
Where Deals Get Done
How to maximize every minute at the AAHOACON Trade Show By Cathleen Draper AAHOACON offers more than education sessions, networking, and opportunities to connect. The Trade Show is where strategy turns into action. With hundreds of hospitality vendors showcasing the latest products, services, and technologies, it’s a high-energy marketplace built for decision-making. … [Read more...] about Where Deals Get Done
Planning for Uncertainty
How hotel owners are navigating demand volatility in 2026 By Sulagna Goswami Not all changes in hotel demand start within the industry. Lately, more of them are coming from outside it. Economic pressure, global tensions, and shifting travel policies are not new. What has changed is how often they are showing up and how quickly they influence travel decisions. A route … [Read more...] about Planning for Uncertainty
Destination: Profitability
AAHOA's Member Benefits help hoteliers chart the course to long-term success By Cathleen Draper Hotel ownership has always demanded resilience, vision, and adaptability. Today’s operating environment only raises the stakes as rising costs, evolving guest expectations, uncertainty, and technological change leave owners navigating more with less. In the modern … [Read more...] about Destination: Profitability