Today’s smart tech, via the Internet of Things, is taking savings to the next level By A.D. Thompson The guest-facing side of the Internet of Things (IoT) is sexy. Lights that dim on command. Keyless entry. Asking Alexa to arrange for room service. Your guests love it. But, for hoteliers, sexy is toilets that don’t leak. Operational costs, just like everything … [Read more...] about Efficiency Proficiency
Operations
The 2026 Power Move Hotels Leaders Can’t Ignore
All-in-one operations platforms turn fragmented workflows into a single, synchronized engine By Scott Schaedle There’s a hard truth most hoteliers don’t want to admit out loud: Their properties don’t have technology problems; they have fragmentation problems. Too many systems, logins, and platforms that don’t talk to each other. Too many “best-in-class” point solutions … [Read more...] about The 2026 Power Move Hotels Leaders Can’t Ignore
Culture Is Far More Than Happy Employees
How strong workplace culture protects your hotel's reputation and revenue By Priya Jariwala A guest checks out of a mid-scale property after a three-night stay. The room was clean. The rate was fair. But the front desk interactions felt rushed, the breakfast attendant seemed overwhelmed, and two requests during the stay went unanswered longer than expected. The review … [Read more...] about Culture Is Far More Than Happy Employees
The Tipping Point
Third-party operators help to stop management woes in their tracks By Cathleen Draper As hotel portfolios grow more complex, many owners reach a tipping point when doing it all themselves simply no longer works. They’re stretched thin, fighting to keep up with increased costs, evolving brand standards, and tighter margins. On the flip side, they want to focus on new … [Read more...] about The Tipping Point
Where Deals Get Done
How to maximize every minute at the AAHOACON Trade Show By Cathleen Draper AAHOACON offers more than education sessions, networking, and opportunities to connect. The Trade Show is where strategy turns into action. With hundreds of hospitality vendors showcasing the latest products, services, and technologies, it’s a high-energy marketplace built for decision-making. … [Read more...] about Where Deals Get Done