How to Listen Better

Four powerful tips to improve workplace communication

By Jason Lauritsen

Leadership isn’t just about speaking, it’s about listening. And not just hearing words, but truly understanding, engaging, and responding in a way that fosters trust and connection. In today’s workplaces, where distractions are everywhere and meaningful conversations can feel rare, the ability to listen actively is one of the most powerful skills a leader can develop.

If you want to create a more human-centered workplace, where employees feel heard and valued, you need to master active listening. Here are four essential tips to help you do just that.

1. Remove Distractions

We live in a world of constant interruptions – emails, Slack messages, notifications, and the ever-present lure of our phones. But nothing kills a meaningful conversation faster than divided attention.

Think about the last time you tried to talk to someone who kept glancing at their phone or checking their laptop. Did you feel heard? Probably not. 

When you sit down for a conversation that matters – whether it’s a one-on-one with an employee or a check-in with a colleague – be intentional about removing distractions:

• Put your phone on Do Not Disturb and keep it out of sight
• Close unnecessary apps and notifications on your computer.
• If meeting in person, get out from behind your desk. Find a space where you can focus completely on the conversation.

Your full attention is a gift. Give it freely, and you’ll see the difference it makes.

2. Notice the Whole Person

Listening isn’t just about words – it’s about body language, tone, and unspoken emotions. People don’t always say exactly what they mean, but their expressions, posture, and even the way they pause can tell you a lot.

A key rule to remember: You hear with your ears, but you listen with your eyes. For example:

• If an employee says they’re “fine” but avoids eye contact, there’s probably more beneath the surface.
• If someone hesitates before answering, it might signal uncertainty or discomfort.
• A slight shift in body language – like crossing arms or looking down – can reveal hesitance or frustration.

When you notice these cues, lean in with curiosity. Ask a follow-up question like, “I noticed you hesitated – what’s on your mind?” or “You seemed unsure – tell me more about that.”

3. Take Notes

If you struggle to stay engaged in conversations, taking notes can be a game-changer. Not only does it keep you focused, but it also signals to the other person that what they’re saying matters. Taking notes:

• Helps you retain key details
• Encourages you to listen more actively
• Provides a record for future check-ins

If you’re using a phone or tablet for notes, let the person know so they don’t think you’re distracted. A simple, “I’m just jotting down a few notes so I don’t forget” can go a long way in maintaining trust.

5. Ask Clarifying Questions

Miscommunication happens when we assume we understand without digging deeper. Instead of guessing, ask clarifying questions to ensure you’re on the same page. Some easy ways to do this:

• “Tell me more about that.”
• “What did you mean when you said ___?”
• “Can you give me an example?”
• “How does that make you feel?”

Listening is Leadership

Active listening isn’t just a skill – it’s a leadership superpower. It strengthens relationships, boosts engagement, and creates a culture where people feel truly heard.

Try these four tips in your next conversation. Remove distractions, tune into body language, take notes, and ask clarifying questions. Your employees – and your relationships – will be better for it.

Ready to become a better listener? Start today and watch how it transforms the way you connect with your team

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