Building a resilient booking ecosystem through both direct bookings and OTAs By Amy King For much of the past two decades, hotel distribution strategy has been framed as a tugof-war. On one side stood online travel agencies (OTAs), powerful demand engines with global reach but also rising commission costs. On the other side sat direct bookings, prized for their … [Read more...] about Striking Balance
Operations
So Long, Siloed Systems
AAHOA’s partnership with Mews equips members with a unified property management system By Cathleen Draper Hotel owners have long relied on fragmented legacy systems, and the hospitality industry as a whole lags behind others in adopting modern technology. Disconnected and outdated technology forces hoteliers into a system of stagnation – eroding profit, weakening rate … [Read more...] about So Long, Siloed Systems
The True Cost of Water Pump Failures
By Evan West Imagine this scenario: It’s a busy weekend at a popular downtown hotel, when suddenly guests on multiple floors report no water pressure in their rooms. Showers sputter, sinks run dry, and the lobby restrooms are out of service. Within hours, housekeeping can’t complete room turnovers, the kitchen struggles to keep up with demand, and the front desk fields a … [Read more...] about The True Cost of Water Pump Failures
10 Overlooked Ways to Cut Heating Costs in a Hotel
By Simon Soloff In the midst of winter, heating costs may have already skyrocketed for hotel owners. Hotels face the constant challenge of balancing guest comfort with operational efficiency, and heating is one of the largest energy expenses in hospitality. This is especially true in colder climates or during extended winter seasons. While many hotels have adopted common … [Read more...] about 10 Overlooked Ways to Cut Heating Costs in a Hotel
A New Era of Hospitality
10 trends shaping the hotel industry in 2026 By Cathleen Draper Hotels are no longer just spaces to rest one’s head – they’re evolving into destinations featuring tech-forward, personalized experiences and touchpoints that meet modern guest expectations. From the rise of “bleisure” travel to eco-conscious designs and operational optimization, here’s a look at 10 trends … [Read more...] about A New Era of Hospitality